RSS Twitter LinkedIn

News & Events

Steve Krupp, DSI CEO, Weighs in on Qualcomm’s CEO Transition

Published: March 9, 2014

Qualcomm Goes Outside the Family Amid speculation that Microsoft might poach its president, Qualcomm promoted Steve Mollenkopf, for the first time selecting a CEO from outside a founding family. Amid… Read more »

NACS Magazine Features DSI’s Roch Parayre on Strategy and Innovation

Published: March 4, 2014

Editors at NACS: The Association for Convenience and Petroleum Retailing report on DSI senior partner Roch Parayre’s featured presentation on strategy and innovation in a world of uncertainty at the recent… Read more »

DSI Principal Jim Austin Weighs in on the Effects of Global Uncertainty for Financial and Insurance Meetings

Published: February 18, 2014

Jim Austin talks with Agatha Gilmore about the challenges and opportunities of global uncertainty for financial and insurance meeting planners in the February issue of Successful Meetings. Read more. Read more »

DSI’s Roch Parayre Educates C-Store Leaders on How to Innovate in an Uncertain World

Published: February 14, 2014

By Don Longo, Stagnito Media After discussing the future of convenience stores, customer-facing technology and alternative fuels for two days, this year’s NACS Leadership Forum concluded Wednesday with a mind-expanding… Read more »

CVS’s Decision to Forgo $2 Billion Seems Crazy–But Might Just Work

Published: February 7, 2014

By Paul J.H. Schoemaker and Karin Stawarky After all the news filters out about CVS jettisoning cigarettes, that’s when the really interesting business decisions will go down. CVS, which is… Read more »

DSI Adds Top Thought Leaders to Enhance Delivery of Dynamic Leadership and Strategy Solutions

Published: February 4, 2014

New Additions to DSI’s Leadership Team Expand Firm’s Global Capabilities  CONSHOHOCKEN, Pa. & LONDON, FEBRUARY 4, 2014 – Decision Strategies International (DSI), a leading future-focused consulting firm, today announced the… Read more »

DSI Senior Partner Dr. Roch Parayre Introduces Outside-In Approach to Strategic Planning at NACS Leadership Forum

Published: February 3, 2014

Strategy and Innovation Insights Empower Leaders to Embrace and Profit from Uncertainty in Convenience and Fuel Retailing Landscape CONSHOHOCKEN, Pa., FEBRUARY 3, 2014 – Decision Strategies International (DSI), a leading future-focused… Read more »

How to Deal With Customers You Wish You Didn’t Have

Published: January 31, 2014

By Paul J. H. Schoemaker and Nicole Adams Kraus Do you have customers who abuse your services, cost money or otherwise damage your business? Here are 5 steps to tackle these thorny issues.… Read more »

The Ecstasy and Agony of Customer Service

Published: January 27, 2014

By Paul J. H. Schoemaker Getting customers is an important goal–but keeping them matters more. Here are four key lessons from a recent experience I had with the cable company.… Read more »

Nelson Mandela as a Strategic Leader

Published: January 23, 2014

By Paul J. H. Schoemaker Nelson Mandela’s life story is one that transcends borders, race, language, and culture. Below, Paul J. H. Schoemaker argues that Mandela’s remarkable story holds valuable lessons… Read more »